Terms & Conditions for St Luke's Florist Online Orders

Welcome to St Luke's Florist Online Terms & Conditions

These Terms and Conditions ("Terms") govern the use of the St Luke's Florist website and the online purchase and delivery of flowers and related products. Our services are provided to customers located within St Luke's and the surrounding areas. By placing an order through our website, you agree to these Terms. Please read this document carefully before making a purchase.

Eligibility and Scope

St Luke's Florist provides online flower delivery services to both individual and business customers situated in St Luke's and nearby locations. By making a purchase, you confirm you are at least 18 years old, or have obtained the consent of a parent or legal guardian.

Order Process

To place an order for online flower delivery with St Luke's Florist, simply browse our website, select your desired products, and proceed to checkout. We require specific details including your name, delivery address, recipient's name and address (if different), contact details, and preferred delivery date. Please double-check your order and address details prior to completing your purchase, as errors could delay or prevent successful delivery.

After placing your order, you will receive a confirmation page and/or email confirming the details of your order. Acceptance of your order, and therefore the formation of the contract, occurs when we send you a second email confirming that your flowers have been dispatched.

Product Availability and Substitution

All flowers and products are subject to availability. In the rare event that an item is unavailable, we reserve the right to substitute with a product of equal or greater value and similar style and quality. We will make every effort to contact you regarding substitutions, but reserve the right to make reasonable changes in case of time-critical deliveries.

Please note that images of bouquets and arrangements on our site aim to reflect the final product but, due to seasonal variations, colours, and sizes of stems can occasionally differ.

Payments

Payment for orders must be made in full at the time of purchase. We accept major UK debit and credit cards, along with other available payment methods indicated at checkout. All payments are securely processed, and your payment details are handled in accordance with UK data protection and payment regulations.

Prices are displayed in pounds sterling (GBP) and are inclusive of Value Added Tax (VAT) at the applicable rate, unless otherwise stated. Delivery charges, if any, will be added at checkout and clearly displayed before you confirm your order.

Delivery Policy

St Luke's Florist offers delivery in St Luke's and neighbouring areas; please consult our delivery information on the website for specific locations covered. We will endeavour to deliver flowers on your chosen date, but this cannot be guaranteed—especially during peak periods such as Valentine’s Day, Mother’s Day, or adverse weather incidents which may impact timing.

If the intended recipient is not available at the time of delivery, our drivers may leave the flowers with a neighbour or in a safe place, as reasonably determined by the delivery personnel. A delivery note may be left to inform the recipient of the location, or you may be contacted to rearrange delivery. Please ensure that recipient addresses are accurate and that the recipient is available at the specified delivery time.

Collection of Orders

In certain cases, you may opt to collect your order in person from our physical St Luke's location. Collection arrangements can be specified when placing your order. Proof of purchase may be required upon collection.

Cancellations and Amendments

You have the right to cancel or amend your order in accordance with UK distance selling regulations, provided that your cancellation or amendment request is received before your order has been prepared or dispatched. To request a cancellation, please contact us promptly using the details provided in your order confirmation.

If your order has already been prepared or is out for delivery, cancellation or amendment may not be possible. Products that are made to order or perishable (such as fresh flowers) are exempt from the right to cancel once preparation has commenced.

Returns and Refunds

Due to the perishable nature of flowers, returns are generally not accepted unless the products are faulty, damaged, or do not meet the agreed specifications. If you are dissatisfied, please notify us within 24 hours of delivery with photographic evidence, so we may investigate and, where appropriate, offer a replacement or partial/full refund at our discretion.

Refunds, where granted, will be processed using the original payment method within 7–10 working days.

Quality Assurance

All our floral products are arranged with the utmost care by experienced florists using fresh, high-quality flowers. In the rare event that you are dissatisfied with the condition of your delivery upon arrival, please get in touch promptly so we can address the matter swiftly and to your satisfaction.

Our Liability

St Luke's Florist is responsible for supplying products as described at the point of order, subject to substitution clauses where necessary. We shall not be liable for any loss or damage suffered by you, including (but not limited to) loss of profits, loss of goodwill, or indirect losses arising from late or non-delivery, so long as we have used reasonable endeavours to fulfil your order.

We do not accept liability for failed deliveries where the supplied address is incorrect or incomplete, nor can we be held responsible for any circumstances out of our control, including extreme weather, strikes, or other force majeure events.

Intellectual Property

All content on the St Luke's Florist website, including images, logos, descriptions, and arrangement designs, remain the intellectual property of St Luke's Florist and must not be used or reproduced without prior written consent.

Personal Data and Privacy

Your privacy is important to us. Any personal data or payment information you submit will be handled in accordance with UK data protection law. We will only collect and use data necessary for processing your order, improving our services, or as required for compliance with legal obligations.

Customer Service and Support

For any queries regarding your online flower order, delivery, payment, or products received, our customer service team is ready to assist. Please refer to your order confirmation for details on how to contact us, quoting your order number for quick resolution.

Amendments to Terms

We reserve the right to amend or replace these Terms & Conditions at any time. Such changes will be published on our website and will apply to orders placed after the revised Terms are posted. It is your responsibility to ensure you are familiar with the latest version of these Terms before ordering.

General Provisions

If any provision of these Terms is deemed unlawful, void, or for any reason unenforceable, it shall be deemed severable from the remaining Terms and shall not affect the validity and enforceability of the remaining provisions.

Governing Law and Jurisdiction

These Terms and any contractual or non-contractual disputes arising from them shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction over any dispute or claim relating to these Terms or the use of St Luke’s Florist’s services.

Applicability

These Terms & Conditions apply to all online orders placed with St Luke's Florist for delivery to customers in St Luke's and all surrounding localities currently served by our delivery network. Please refer to our website for updates on areas covered by our delivery services.

Thank you for choosing St Luke's Florist for your online flower delivery needs. We look forward to serving you and bringing beautiful blooms to your door.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is 199 Whitecross St, London, EC1Y 8QP.

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in St Luke's, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near St Luke's.

For assistance with orders, returns or account queries, please fill out the Contact Us form.